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Don Shennum
Berkeley, CA 		 (509) 433-4074
don@donshennum.com

Summary

IT leader with proven experience in security and operational support. Strong background in personnel and project management, programming, and systems engineering. Diverse skill set well geared towards independent thinking and multi-tasking. Passionate about the power of technology to enable positive societal change.

Employment History

DevOps Director
THINK Surgical, Fremont, CA
5/2021 – 4/2024           

  • Led organization through a major cybersecurity event. Coordinated response with organizational resources and security partners, including prioritization and recovery of key applications and data across 50+ virtual and physical servers. Determined strategy of rebuilding end user systems, migrating to hardened platforms, and overhaul of policies and procedures to prevent future incidents. 
  • In my role as Security Officer for the organization, oversaw IT data and computing security policies development and implementation. Aligned the IT requirements with compliance and regulatory requirements. 
  • Defined and implemented strategy for security operations center implementation and security awareness training for all employees.
  • Conducted the organization’s first ever formal penetration testing exercise and remediation of all items.
  • Doubled the IT Support team size. Implemented first formal Help Desk for internal support. Led recruiting, interviewing, assessment and onboarding for Help Desk to Engineer roles.
  • Hands-on management and configuration of M365 integration, including Azure Hybrid Active Directory, SSO integrations, and Enterprise Applications.
  • Led product configuration and support of Atlassian DevOps and CI/CD tools across hybrid on-site and hosted platforms.

Enterprise Applications Manager
Confluence Health, Wenatchee WA
5/2019- 5/2021  

  • Led the administration and configuration of 3rd party applications that integrated with Epic Inpatient and Ambulatory EMR platforms. Platforms included PACS systems, Lab analysis and reporting, point-of-sale systems, and specialized point of care applications. Responsible for product and strategy forecasting for supported applications and infrastructure. Analyzed the supported business and clinical processes and steered the technology choices to best support and those processes.
  • Led team of 8 Application Support and Imaging Informatics Analysts. Duties included all supervisory and administrative tasks for personnel management. Defined success metrics for the team and created standard organizational reporting to show application support and enhancement efforts.
  • Increased application portfolio by 20% while maintaining existing staffing levels. Implemented an application categorization methodology for decision management on support duties and expectations.
  • Implemented standard framework for architectural, operational, and technical review of all software platform implementations.
  • During the COVID-19 crisis, collaborated with health care leadership to rapidly deliver technical solutions to enhance new workflow and processes. Successfully implemented mobile and BYOD technologies to deliver health care and communication solutions and allow back-office and support staff to have access to all required tools in a distributed work environment.

Project Manager/Senior Project Manager
Confluence Health, Wenatchee WA
8/2015-5/2019 

  • Responsible for small-to-large projects, with a focus on I.T. Services and Epic EMR. Major projects delivered include Epic hosting implementation, Cisco core network upgrade, Epic Enterprise 2018 upgrade, and Epic Enterprise Cutover, notably migrating all Cerner active patient data to Epic Enterprise. Presented at Epic UGM 2016 on Confluence Health’s experiences migrating from onsite to hosted EMR infrastructure.
  • Throughout all projects, driven by the motto of ‘Manage Expectations.’ Use standardized communication methods to ensure all project stakeholders and task owners are aware of current project and task status, risks and issues, and how individual stakeholders contribute to the overall project delivery.
  • Work with I.T. Leadership to standardize the intake process, notably how I.T. Services performs initial project review and validation.
  • Extensive work in project documentation, requirements gathering, developing dashboards for tracking project status, and facilitating cross-functional working sessions.

Applications Analyst II
Confluence Health, Wenatchee WA
3/2014-8/2015

  • Application Analyst on Cerner Millennium Enterprise Health Records System. Primarily a technical role, developing CCL programs and performing system administration tasks in support of core business functions.
  • Created new custom labels for Pharmacy usage on IV bags and syringes.
  • Create custom data extracts for specific Meaningful Use documentation.
  • Perform system administration tasks for data loading and processing for Meaningful Use reporting.
  • Maintain legacy code bases used in financial analysis, laboratory reporting and pharmacy asset management. 
  • Support Softlab LIS implementation by modifying legacy reports to accommodate new data structure.

Computer Technology and Programming Instructor
North Central Educational Services District, Wenatchee WA
8/2013-3/2014

  • Develop, administer, and deliver curricula related to computer technology and programming. The focus is on project-based learning and hands-on exercises in order to develop critical thinking and problem-solving skills in high-school-age students.
  • Specific skills and subjects covered include PC and Laptop repair and service, Robotics and Mechatronics, Class C Networking, Operating System Fundamentals, C++ Introductory Programming. 
  • Perform formative and summative student assessments and develop individualized learning plans.
  • Collaborate with other staff and personnel, parents, and community resources in order to improve the overall educational experience and to maximize student outcomes.
  • Target industry certification for all students and develop relationships with local IT organizations to foster potential opportunities for students when they complete the curricula. 

Senior Manager, I.T. Systems Engineering and Telecommunications
Union Pacific Railroad, Omaha NE
8/2006 – 8/2012

  • Strongest role was as project liaison between IT Department and customer groups, providing clear and consistent communication between technical and non-technical audiences.
  • Led $10M capital project for camera systems at U.S./Mexico border locations. Duties included contract review and negotiation, coordination with the Department of Homeland Security, General Services Administration, and other governmental organizations.
  • Coordinated the technical and functional evaluation of mobile application development platforms, including open-source solutions. From this evaluation efforts, I worked closely with upper management to define the company’s strategy for delivering corporate transactions to consumer mobile devices.
  • Migrated IVR and call center computing platforms from legacy systems to more robust VXML/J2EE application platforms.
  • Managed technical teams of up to 10 employees, including all personnel decisions.

Information Services Manager
West Corporation, Omaha NE
1/2005 – 8/2006

  • Responsible for IVR environment with a daily volume of 600K calls and 1.3 million API transactions. Managed all day-to-day operations for a 10-employee plus 2 contractor programming staff responsible for $120K+ worth of billable programming per month.
  • Worked closely with the client to understand business requirements and how West systems can best address those requirements. Strengthened client relationship by enhancing existing applications with new reporting and tracking tools developed by myself using TCL, NetCharts, and Javascript.

Technical Business Analyst
Koret of California/Kellwood, Oakland CA
1/2002 – 1/2005

  • Diverse mix of web programming, database administration, and project management in a $300M, 300+ employee corporate environment. Coordinated with parent organization in improving networking and application infrastructure across nationwide WAN.
  • Administered fourteen SQL servers and proprietary client/server application running on nationwide WAN for pre-production data tracking.

Information Systems Manager
Benchmark Homes, Omaha NE
3/1999 – 1/2002

  • Fulfilled all I.T. functions for a 50-person home construction company.
  • Converted token-ring network to IP network.
  • Updated mainframe application environment written in RPG to ensure Y2K-compliance.

Technical and business competencies

  • Extensive experience with project management, requirements gathering and ROI analysis, SDLC management, documentation, QA experience in black-box and white-box testing.
  • J2EE Application Environment, Service-Oriented Architecture, mainframe operations and programming, mobile application development platforms including PhoneGap and other open-source platforms, interactive voice response(IVR), CTI and telephony computing, SIP and VOIP call delivery.   
  • Test-driven development management, Agile development, contractor and offshore personnel management. 
  • Business process re-engineering, supply chain management, business continuity and disaster recovery, call center workload management, contract negotiation and licensing management, budget duties up to $10M.
  • Communication expertise in both written and verbal mediums. Extensive presentation experience for audiences up to two-hundred in size. 

Education & certification

  • BA, English, University of California-Berkeley
  • Microsoft 365 Fundamentals, MS-900

references

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